Return & Refund Policy
Return & Refund Policy
Effective Date: September 7, 2026
At Wildtidey, we want every purchase to feel thoughtful, seamless, and confident.
We carefully select decorative charms and hanging accessories designed to bring creativity, personality, and meaningful details to everyday life.
If something is not right with your order, our Customer Care team is available to assist you.
Please review this Return & Refund Policy carefully before requesting a return, replacement, or refund.
1. Final Sale Policy
Subject to the exceptions described below and any rights available under applicable law, purchases made through Wildtidey are generally considered final sale.
We do not ordinarily accept returns or exchanges for reasons including:
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Change of mind after purchasing
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Personal preference regarding a product's appearance or style
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Selection of an incorrect design, color, or variation
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A decision to purchase a different decorative item
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No longer wanting or needing the product
Exceptions may apply where a product arrives damaged, has a verified manufacturing defect, differs from the item ordered, or where applicable consumer protection laws require otherwise.
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived, restricted, or excluded.
2. Damaged, Defective, or Incorrect Products
We take reasonable steps to ensure that products from our Mystic Eye, Bohemian Living, and Little Joys collections are carefully prepared before shipment.
Please inspect your order as soon as reasonably possible after delivery.
If you receive a decorative charm, hanging accessory, or other product that is damaged, defective, or different from the item you ordered, please contact:
We ask customers to report these issues within 7 calendar days after the recorded delivery date so that our team can review the circumstances promptly.
Please provide:
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Your order number
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The email address used during checkout
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A clear description of the issue
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Clear photographs or a short video showing the product and the issue
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Photographs of the original packaging and shipping label, where relevant
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Any additional information reasonably requested to help us evaluate the issue
Our Customer Care team will review the information provided and advise you of the appropriate next steps.
Depending on the circumstances, an approved resolution may include a replacement, partial refund, or full refund.
The 7-day reporting period does not limit any longer notification period or other remedy required by applicable law.
3. Non-Returnable Items
Subject to applicable law and the exceptions for damaged, defective, or incorrect products, the following items are generally not eligible for standard returns or exchanges:
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Products purchased due to personal preference or change of mind
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Products ordered in an incorrect style, design, color, or variation due to customer selection
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Products showing signs of use, alteration, or damage caused after delivery
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Products damaged as a result of misuse, neglect, improper handling, or improper storage
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Personalized or customized products, where applicable
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Products clearly identified as Final Sale
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Products that do not meet the applicable return eligibility requirements
These restrictions do not exclude remedies for eligible damaged, defective, or incorrectly supplied products, or any rights provided by applicable law.
4. How to Request a Return or Refund
Before returning any product or requesting a refund, please contact our Customer Care team at:
Please include:
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Your order number
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The email address used when placing your order
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The product involved in your request
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A clear explanation of the issue
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Relevant photographs, videos, or supporting information where appropriate
Each request will be reviewed individually based on the information provided, the circumstances of the order, and the applicable terms of this policy.
If a physical return is required and authorized, we will provide the applicable return instructions and return destination.
Please do not send products to our company address, warehouse, fulfillment location, or any other address unless you have first received written return instructions from Wildtidey.
Products returned without prior authorization or without following the provided instructions may not be accepted or processed, except where otherwise required by applicable law.
5. Return Shipping
Where a return is approved, applicable shipping arrangements will be communicated by our Customer Care team.
If a return is required because the product is damaged, defective, or incorrect, return shipping responsibilities will be determined in accordance with the circumstances of the claim and applicable law.
Where a return is permitted for another reason, customers may be responsible for the associated return shipping costs unless otherwise agreed or required by law.
Original shipping charges are generally non-refundable, except where otherwise required by applicable law or provided as part of an approved resolution.
Where customers are responsible for arranging return shipping, we recommend using a trackable shipping method and retaining proof of shipment until the return has been fully processed.
Please ensure that any authorized return is securely packaged to help prevent damage during transportation.
6. Return Inspection & Claim Review
Returned products and supporting claim information may be reviewed before a refund or replacement is approved.
As part of our review, we may verify:
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The condition of the product
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The nature of the reported damage or defect
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Whether the product matches the original order
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The condition of the original packaging, where relevant
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Photographs, videos, or other supporting information
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Order and purchase details
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Compliance with applicable return requirements
We may request additional information where reasonably necessary to assess the claim.
Once the applicable review has been completed, our Customer Care team will notify you of the outcome and advise you regarding any available resolution.
7. Refunds
If your claim is approved for a partial or full refund, the applicable amount will generally be issued to the original payment method used to complete the purchase.
Refunds generally take approximately 7 to 12 business days to appear after they have been processed.
Actual processing and posting times may vary depending on your bank, card issuer, financial institution, or payment provider.
Wildtidey does not control these external processing times.
If you have not received an approved refund after the applicable processing period, please contact our Customer Care team for further assistance.
8. Partial Refunds
In certain circumstances, a partial refund may be offered as an appropriate resolution to an approved product-related claim.
This may depend on factors including:
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The nature and extent of the reported issue
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Whether the product remains usable for its intended decorative purpose
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The condition of the affected item
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The circumstances of the purchase and delivery
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Any applicable consumer protection requirements
Any proposed partial refund will be assessed based on the circumstances of the request.
A partial refund will not replace or restrict a full refund, replacement, or other remedy where such a remedy is required by applicable law.
9. Exchanges & Replacements
Wildtidey does not ordinarily offer standard exchanges for alternative products, designs, colors, or styles.
If you would prefer a different item from our Mystic Eye, Bohemian Living, or Little Joys collections, you may place a separate order for your preferred product.
Where an item has been confirmed as damaged, defective, or incorrect, we may approve a replacement as part of the applicable resolution.
Approved replacements will generally be for the same product or variation, subject to availability.
If an identical replacement is unavailable, our Customer Care team will advise you regarding an appropriate alternative resolution.
Product availability for replacement orders cannot be guaranteed.
10. Order Cancellations
If you would like to request cancellation of an order, please contact:
as soon as possible after placing your order.
Please include your order number and the email address used during checkout.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
However, once an order has entered fulfillment, been packed, or transferred to a shipping carrier, cancellation may no longer be possible.
We therefore cannot guarantee that every cancellation request can be completed.
Any cancellation rights or remedies required by applicable law will continue to apply.
11. Delayed Shipments
Shipping and delivery estimates may vary depending on the destination, shipping carrier, customs procedures, fulfillment arrangements, local delivery conditions, and other circumstances beyond our reasonable control.
If your order is delayed, please contact our Customer Care team for assistance with the available shipment information.
If we are unable to ship an order within a timeframe expressly promised to you or within a period required by applicable law, we will provide any applicable notice, cancellation opportunity, refund, or other remedy required under that law.
Estimated delivery dates should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.
12. Unauthorized Returns
Please do not return products without first contacting our Customer Care team and receiving the applicable return instructions.
A claim must be submitted and reviewed before return authorization is issued, except where applicable law provides otherwise.
Packages sent to an unauthorized address or returned without following the applicable instructions may be refused or may not qualify for a refund or replacement.
Wildtidey cannot guarantee responsibility for unauthorized return shipments that are lost, misdirected, damaged, or delivered to an incorrect location.
These provisions do not limit rights or remedies that cannot legally be excluded.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
Depending on the laws applicable to your purchase, you may have additional rights regarding defective products, incorrect items, cancellation, refunds, or other consumer remedies.
Where applicable law provides rights or remedies that are more favorable than the provisions of this policy, those statutory rights and remedies will apply.
14. Return Address
Return Authorization Required
Before returning any item, please contact our Customer Care team to request authorization and instructions.
Once a return has been authorized, our team will provide the applicable return destination and any necessary shipping instructions.
Please do not send returns to the company address listed below unless our Customer Care team has specifically instructed you to do so.
We recommend retaining your shipping receipt and tracking information until any authorized return has been fully processed.
15. Contact Us
If you have questions regarding a return, refund, damaged product, incorrect item, replacement, or any other matter covered by this policy, please contact:
Wildtidey Customer Care
Phone
+1 773-577-6234
Website
wildtidey.com
Company Information
Brand
Wildtidey
Company Name
LUOYONGMR INC
Company Address
1523 Pine St, Pueblo, CO 81004, US
Contact Information
+1 773-577-6234
Website
wildtidey.com
Wildtidey
Small Details, Meaningful Joy.