Shipping & Delivery
Shipping Policy
Effective Date: September 7, 2026
At Wildtidey, we want every order to arrive as smoothly and reliably as possible.
We understand that receiving your carefully selected decorative charms and hanging accessories is an important part of your shopping experience.
Our delivery process consists of two main stages: order processing and shipping.
Please review the following information carefully before placing your order.
1. Processing Time
Processing time refers to the period required to verify your order, confirm payment, prepare the selected products, complete necessary quality checks, and arrange packaging before shipment.
Orders are generally processed within 3 business days after successful payment confirmation.
Processing may include:
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Order and payment verification
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Product availability confirmation
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Product preparation and quality checks
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Packaging and shipment preparation
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Coordination with our fulfillment and logistics partners
Orders placed during weekends or applicable public holidays will normally begin processing on the next available business day.
Please note that processing time is separate from the estimated shipping time.
2. Shipping Time & Cost
Shipping time refers to the estimated period required for your package to travel from the applicable fulfillment location to your delivery destination after dispatch.
Wildtidey offers standard international shipping to supported destinations.
Standard International Shipping
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Estimated Delivery Time: 10–20 business days after dispatch
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Standard Shipping Fee: $5.99 USD
The estimated shipping timeframe does not include order processing time.
Shipping charges may vary where applicable due to destination requirements, local delivery conditions, or promotional offers.
The final shipping fee will be displayed during checkout before you complete your purchase.
All delivery timeframes are estimates and should not be interpreted as guaranteed arrival dates.
3. International Shipping
Wildtidey provides international delivery to supported countries and regions through our fulfillment and logistics partners.
Delivery availability may vary depending on your destination, product availability, carrier coverage, and applicable shipping restrictions.
Orders from our Mystic Eye, Bohemian Living, and Little Joys collections may be dispatched from different fulfillment locations depending on inventory availability and shipping arrangements.
If we are unable to fulfill your order because of destination restrictions, legal requirements, or logistical limitations, our Customer Care team will contact you and provide an appropriate resolution, including a refund where fulfillment is not possible.
4. Possible Shipping Delays
Although we work with our fulfillment and logistics partners to support timely delivery, certain circumstances may result in delays beyond our reasonable control.
These may include:
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Customs inspections and international border procedures
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Severe weather conditions
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Carrier congestion or transportation disruptions
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Local postal or delivery network delays
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Public holidays and seasonal shipping demand
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Unexpected logistics or operational circumstances
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High order volumes during promotional periods
Some international shipments may take longer than the estimated delivery timeframe.
We appreciate your patience and understanding when circumstances beyond our reasonable control affect shipment progress.
Where a delay gives rise to cancellation, refund, or other rights under applicable law, those rights will continue to apply.
5. Shipment Tracking
Once your order has been dispatched, a shipping confirmation email containing the relevant tracking number will be sent to the email address associated with your purchase.
You may use your tracking information through the following service:
Tracking Service
www.17track.net
Tracking information is provided by the relevant shipping carrier and may not appear immediately after dispatch.
In some circumstances, carrier systems may require several days before tracking information becomes available or displays the latest shipment activity.
Please allow sufficient time for tracking information to become active after receiving your shipping confirmation.
6. Separate Shipments
Some orders may be shipped in separate packages.
Products included in the same order may be stored at different fulfillment locations or prepared by different supply and logistics partners.
For example, items from our Mystic Eye, Bohemian Living, and Little Joys collections may occasionally be dispatched separately to help avoid unnecessary delays.
If your order is divided into multiple shipments:
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Your items may arrive on different dates.
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You may receive more than one tracking number.
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Different packages may be handled by different shipping carriers.
Receiving only part of your order does not necessarily mean that the remaining items are missing.
If you have questions about a particular shipment, please contact our Customer Care team.
7. Changes to Shipping Details
If you need to make changes to your order or shipping information, please contact us as soon as possible, preferably within 12 hours after placing your order.
Please include:
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Your order number
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The email address used during checkout
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A clear description of the requested change
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Your corrected shipping information, where applicable
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, been packed, or transferred to a shipping carrier, we may no longer be able to modify the shipping address or other order details.
Customers are responsible for ensuring that the shipping address, telephone number, and other delivery information provided during checkout are complete and accurate.
8. Failed or Unclaimed Deliveries
If a delivery attempt is unsuccessful, the local postal service or shipping carrier may attempt redelivery, leave a delivery notification, or hold the package at a designated collection location.
Customers are responsible for reviewing carrier notifications and following any applicable collection or redelivery instructions.
Packages may be returned to the sender or otherwise handled by the carrier if they remain unclaimed beyond the applicable holding period.
Where a delivery failure results directly from incomplete or incorrect information supplied during checkout, or from the recipient's failure to collect a package, additional shipping charges or other delivery complications may arise.
Wildtidey may not be responsible for losses or additional costs resulting from such circumstances, except where otherwise required by applicable law.
9. Delayed Tracking Updates
Carrier tracking systems may not display every movement of a package in real time.
Your shipment may continue moving through the transportation network even when no new tracking event appears.
We recommend reviewing the following guidance:
Recent Tracking Activity
If your tracking information has been updated within the previous 7 days, your package may still be moving through the carrier's transportation network.
No Updates for More Than 7 Days
If your tracking information has not changed for more than 7 consecutive days, please contact our Customer Care team for assistance.
Please include your order number and the email address used during checkout.
Our team will review the available shipment information and, where appropriate, assist with further enquiries.
10. Lost or Damaged Packages
We understand that a missing or damaged shipment can be frustrating.
If your package appears to be lost during transportation or arrives damaged, please contact our Customer Care team.
Please provide:
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Your order number
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Your tracking number, where available
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A clear description of the issue
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Relevant photographs of any visible damage, where applicable
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Any additional information reasonably required to review the situation
Lost in Transit
If a shipment is confirmed as lost during transportation, Wildtidey may arrange a replacement at no additional product or shipping cost, depending on the circumstances and outcome of the investigation.
Any refund, replacement, or other remedy required by applicable law will remain available.
Damaged During Delivery
If your package arrives damaged, please contact us promptly and provide clear photographs showing the affected product and packaging.
Our Customer Care team will review the information and advise you on the appropriate next steps in accordance with our Return & Refund Policy and applicable law.
Marked as Delivered
If carrier tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:
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The delivery location, including entrances, porches, side doors, or other secure areas
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With household members or nearby neighbors, where appropriate
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With building reception, concierge services, or property management
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Any delivery photographs or notifications supplied by the carrier
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Directly with the assigned shipping carrier
If you are still unable to locate your package, please contact us for further assistance.
We will review the available information and advise you regarding any appropriate next steps.
11. Customs, Duties & Import Taxes
International orders may be subject to customs inspections, import duties, value-added tax (VAT), local taxes, or other charges imposed by authorities in the destination country or region.
Unless expressly included in the amount collected during checkout or otherwise required by applicable law, customers may be responsible for applicable import duties, taxes, and related charges.
These charges are determined by the relevant authorities and may vary depending on the destination, product category, and applicable import regulations.
Wildtidey does not control customs processing times or charges imposed by local authorities.
Customs-related delays may extend the estimated delivery timeframe.
12. Additional Shipping Terms
By placing an order through Wildtidey, you acknowledge the following shipping conditions, subject to applicable law:
Delivery Estimates
Processing and shipping timeframes are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Product Availability
Shipping arrangements and fulfillment locations may vary depending on product availability and operational requirements.
Shipping Information
Customers should ensure that all shipping information provided during checkout is complete and accurate.
Carrier Operations
Delivery schedules, tracking updates, and local distribution procedures are managed by the relevant shipping carriers.
Multiple Packages
Items included in one order may be dispatched separately and arrive at different times.
Applicable Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, waive, or limit any consumer rights or remedies that cannot legally be excluded or limited.
13. Customer Support
If you have questions about shipping, delivery, tracking information, or need assistance with an existing order, please contact:
Wildtidey Customer Care
Phone
+1 773-577-6234
Website
wildtidey.com
For order-related enquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.
Company Information
Brand
Wildtidey
Company Name
LUOYONGMR INC
Company Address
1523 Pine St, Pueblo, CO 81004, US
Contact Information
+1 773-577-6234
Website
wildtidey.com
Wildtidey
Small Details, Meaningful Joy.